Terms of Service
These Terms of Service govern your use of the Vessanori website at vessanori.shop, operated by RHODOLITE PROPERTY SERVICES LIMITED of 128 City Road, London, United Kingdom, EC1V 2NX. By browsing the site or placing an order, you agree to the terms described below. If you do not agree, please discontinue use of the site.
What This Agreement Covers
These terms apply to your access to our online storefront, the products listed for sale, and any related features we make available through the site. They do not replace or override any statutory consumer rights you may hold under the laws applicable to your location, particularly within the European Union and the United Kingdom, where certain protections cannot be excluded by contract.
Products and Pricing
We make reasonable efforts to ensure that product titles, descriptions, images, and prices displayed on vessanori.shop are accurate. However, colours and textures may appear differently depending on your screen, lighting, or device settings. Product availability and stock levels may change without prior notice.
Prices shown on the site are subject to change. If we identify a clear typographical or pricing error on a product listing, we may contact you before processing your order to confirm the correct price or to cancel the order. We will not treat an order confirmation as a binding acceptance if the listed price was manifestly incorrect.
Placing an Order
When you submit an order through our checkout, you are making an offer to purchase the items you selected. Your order is not complete until we accept it. In most cases, acceptance occurs when we confirm that your order is ready for dispatch. You may receive an automated acknowledgement of receipt immediately after checkout; this does not by itself constitute our acceptance of the order.
We may decline or cancel an order if the product is unavailable, if payment authorisation fails, if there is a suspected error in the order details, or for other legitimate operational reasons. If we cancel an order that you have already paid for, we will refund the amount paid.
Payment
By placing an order, you confirm that the payment and billing information you provide is accurate and that you are authorised to use the payment method selected. Payment is processed through the checkout system integrated into our site. We do not store full card numbers or security codes on our servers.
Shipping and Delivery
Order processing and delivery are governed by our shipping policy, which sets out dispatch times, available regions, and any applicable delivery charges. Estimated delivery times are provided as a guide and are not guarantees. We are not responsible for delays caused by carriers beyond our reasonable control, though we will assist you in resolving delivery issues where possible.
Returns and Refunds
If you wish to return or exchange a product, our returns policy applies. That policy outlines the conditions, timeframes, and process for making a return. Nothing in these terms limits your statutory right to a refund or replacement for products that are faulty, not as described, or unfit for their intended purpose under applicable consumer protection laws.
Using the Site
You agree to use vessanori.shop only for lawful purposes. You must not attempt to gain unauthorised access to any part of the site, interfere with its operation, introduce malicious code, scrape protected data, or use the site in a way that infringes on the rights of others or restricts their ability to use it.
Site Content and Intellectual Property
The Vessanori name, logo, original text, images, and site design are the property of RHODOLITE PROPERTY SERVICES LIMITED and are protected by applicable intellectual property laws. You may not reproduce, distribute, or use this content commercially without our prior written permission. Product brands and imagery belonging to third parties remain the property of their respective owners.
Privacy
Your personal information is handled in accordance with our privacy policy, which explains what data we collect, how we use it, and your rights regarding that data.
Third-Party Services
Our site operates on the Shopify platform, which provides the underlying e-commerce technology. Shopify is not the seller of our products, not a party to your purchase contract, and not responsible for order fulfilment. Certain features such as payment processing may involve third-party services governed by their own terms.
Changes to These Terms
We may update these terms to reflect changes in our operations, policies, or applicable legal requirements. The version published on this page at the time you place an order is the one that applies to that order. We encourage you to review this page periodically.
Questions or Concerns
If you have any questions about these terms, your order, or our policies, please contact us at eugene@vessanori.shop.