FAQ
Whether you're shopping for a wedding, gala, or cocktail evening, these answers cover the most common questions about our dresses, sizing, shipping, and how to get help.
Finding the Right Dress
What types of formal dresses does Vessanori carry?
Vessanori offers a curated collection of evening and occasion wear, including sequin gowns, beaded dresses, mermaid silhouettes, corset bodice styles, cocktail midi dresses, two-piece sets, and mini dresses. Browse the Evening Gowns or New Arrivals sections to explore current styles.
How do I browse dresses by occasion or silhouette?
Use the collection links to narrow by style: Sequin Dresses for sparkle-heavy events, Beaded Gowns for black-tie galas, Mermaid Silhouettes for figure-hugging evening looks, and Cocktail Midi for semi-formal dinners. Each product page lists recommended occasions in its description.
What sizes are available?
Most dresses come in sizes S through 3XL. A few styles may have a narrower range. The available sizes for any specific dress are shown on that product page before you add it to your cart.
How do I choose the right size?
Each product page includes a size chart with bust, waist, and hip measurements in inches. Compare your own measurements to the chart for that particular dress. If you fall between sizes, the product description will note whether sizing up is recommended. Keep in mind that manual measurements may vary by 0.4–1.2 inches.
How do I know which colors are available for a specific dress?
Color options vary by style. Select the dress you're interested in and check the color swatches or dropdown on its product page. Not every color is available in every size, so choose your preferred combination and the page will show what's in stock.
Ordering & Shipping
How long does it take for my order to arrive?
Orders are processed within 1–3 business days. After processing, estimated delivery takes 7–12 business days. If you need your dress for a specific event date, please order early to allow for both processing and transit time.
Which regions does Vessanori ship to?
Vessanori serves customers in the United States and Europe. For questions about a specific delivery address or local availability, contact us at eugene@vessanori.shop.
Can I track my order after it ships?
Once your order is dispatched, you'll receive a shipping confirmation. If you haven't received an update within the expected timeframe, email us with your order number and we'll check the status for you.
After Your Purchase
What should I do if my dress doesn't fit or arrives with an issue?
Contact us at eugene@vessanori.shop with your order number, a brief description of the issue, and a photo if the item arrived damaged or incorrect. We'll review your case and let you know the next steps.
How do I reach Vessanori customer support?
Send an email to eugene@vessanori.shop. When contacting us about an order, please include your order number and the email address used at checkout so we can locate your purchase quickly. We do not require you to share payment card details or passwords by email.